The full privacy notice.

Last updated: 2026-09-22

Who operates KashRide

KashRide is operated by KashRide, a partnership firm, a partnership firm (two founding partners, each holding a 50% share). This notice covers the KashRide passenger app, the KashRide Driver (captain) app, and this website.

Information we collect

Account and identity

• Your phone number, verified by a one-time SMS code. This is how you sign in — KashRide does not use passwords.
• Your name, and optionally an email address and gender, if you choose to add them to your profile.

Location

• Passengers: your device's precise location while the app is open, to set your pickup point and show nearby captains. Location is not collected in the background.
• Captains: your device's precise location while you are online and available for rides, including while the app is in the background or the screen is locked, so passengers can be matched with nearby captains and see your car en route. Location sharing stops when you go offline.

Trusted contacts

If you add an emergency or trusted contact, we store the name and phone number you type in. KashRide does not read your device's contact list.

Trip information

Pickup and drop-off locations, route, distance, fare, payment method, ratings and written feedback for each ride, and any support messages you send us about a trip.

Payments and wallet

Ride fares, wallet top-ups and captain membership payments are processed by Cashfree Payments, a licensed payment aggregator. KashRide does not receive or store your card number, UPI PIN or bank credentials — only the payment outcome (success/failure) and amount. Your in-app wallet balance and transaction history (top-ups, referral credits, refunds) are stored by KashRide against your account.

Referrals

If you use or share a referral code, we record which account the code belongs to and which account redeemed it, so the wallet credit can be applied to both.

Captain verification documents

To approve a captain to receive rides, we collect and review: driving licence, vehicle registration certificate (RC), fitness certificate, insurance, and optionally a permit and pollution certificate, plus a live selfie photograph taken at registration to confirm the applicant matches their documents. These are stored securely and are visible only to the captain themselves and to KashRide operations staff reviewing the application. A captain may also add their own UPI ID or QR code so passengers can pay them directly for a ride.

Notifications and technical data

A push-notification token (via Expo/Firebase) so we can deliver trip updates. Standard technical data such as IP address, device type and app version, kept in server logs for security, debugging and abuse prevention.

What we do not collect

KashRide does not use third-party analytics or advertising SDKs, does not read your device contacts, photos or messages, and does not access your microphone.

How we use this information

To operate the ride-matching marketplace (find you a captain, or find a captain their next ride), process payments and wallet transactions, verify captain identity and documents, provide customer support, maintain trip safety records, prevent fraud and abuse, and comply with applicable law.

Who we share it with

• Google (Maps and Places) — to search addresses, geocode locations and calculate routes.
• Cashfree Payments — to process card and UPI transactions for fares, wallet top-ups and captain memberships.
• SMS delivery providers — to send your sign-in verification code.
• Law enforcement or regulators, only where required by applicable law, or to investigate a safety incident.

KashRide does not sell your personal information to anyone.

How long we keep it

Account and trip data is kept while your account is active. Trip and payment records are retained afterwards for as long as required by Indian tax and consumer-protection law. Captain verification documents are retained for as long as required by applicable transport regulations. You can ask us to delete your account at any time (see below); some records may be kept longer where the law requires it.

Your rights and choices

You can review and edit most of your profile directly in the app. To request deletion of your account, use the account deletion option in the passenger or captain app, or contact support@kashride.com. We will acknowledge your request and process it, subject to the retention exceptions above.

Children

KashRide is not directed at children. You must be able to enter into a binding contract under Indian law to hold a KashRide account.

Security

Traffic between the app and our servers is encrypted (HTTPS). Sensitive fields such as ride PINs and payment session data are encrypted at rest. Captain verification documents are stored with access limited to the captain and KashRide operations staff.

Changes to this notice

If we make a material change to this notice, we will update the date above and, where appropriate, notify you in the app.

Contact us

Questions about this notice or your data: support@kashride.com. Do not include your sign-in code or ride PIN in any message.